Guided by experts miles away

January 03 - 08:04

Guided by experts miles away

Discover how remote guidance will benefit your business: try our smart glasses for yourself to see how you can eliminate unexpected downtimes with real time problem solving from afar.

When there’s trouble with a machine it needs to be fixed as soon as possible. To save travel time and costs, Haas and Bühler use smart glasses to remotely guide on-site technicians through repairs. Remote guidance is based on real time transmission and helps solve technical issues directly at the customer’s site with the help of an experienced service specialist who isn’t even physically present. And they don’t need to be: the customer’s technician simply wears smart glasses. Through these glasses, the service specialist sees a live view of the machine on their desktop, which allows them to guide the repairs remotely. Even language barriers are significantly reduced, the showing of tools and pointing to the right modules needing little explanation. Through remote guidance and live support, machines are up and running again in no time!

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